Some bookings are non-refundable. For these bookings, you will not receive a refund if you change or cancel.
Some bookings are refundable. For these bookings, you may be eligible for either a partial or full refund if you change or cancel.
If your booking is eligible for a refund, we usually process the refund within 24 hours working hours.
If you find an issue with your booking or have multiple itineraries for the same trip, you may be able to change or cancel your booking, most often online.
Some changes or cancellations are subject to fees.
After we process your refund, it may take up to 7 days for your financial institution to post the credit to your account, and up to 2 billing cycles for that credit to show on your statement.
Once we initiate your refund, we will email you a refund receipt with details regarding the refund amount, how, and when you'll get your refund.
In general, you will be refunded in the same form of payment and currency you used when booking.
Please check the rules and restrictions in your itinerary for refund details prior to initiating a change or cancellation.